Privacy Policy
How we collect, use, and protect your information
Effective Date: January 2, 2026 · Last Updated: May 29, 2026
Universal Community Services respects your privacy and is committed to protecting the information you provide through our website and communications. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
We collect information you voluntarily provide, such as your name, phone number, email address, and the content of any messages or forms you submit. When you visit our website, we may also collect limited technical data automatically, such as your IP address, browser type, device information, and general usage statistics through cookies or similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and requests;
- Schedule, confirm, and manage appointments;
- Provide customer and patient support;
- Improve our website, programs, and services;
- Send service-related communications, including by text message when you have opted in.
3. Text Messaging (SMS)
If you opt in, you may receive appointment reminders, scheduling updates, and service notifications by text message. Message and data rates may apply, and message frequency may vary. Reply STOP to opt out at any time or HELP for assistance. Opting in is not a condition of receiving services, and we do not share mobile opt-in data with third parties for their marketing purposes.
4. How We Share Information
We do not sell your personal information. We may share information only when it is operationally necessary to provide our services (for example, with trusted vendors who help us operate our website or communications), or when required by law, regulation, legal process, or to protect the rights, safety, and well-being of our patients, staff, or others.
5. Protected Health Information & HIPAA
As a healthcare provider, we protect patient health information in accordance with applicable healthcare privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA). The collection, use, and disclosure of protected health information in connection with your care is described in detail in our Notice of Privacy Practices, which is also available at our office upon request.
6. Cookies & Analytics
Our website may use cookies and similar technologies to remember your preferences and understand how the site is used so we can improve it. You can control or disable cookies through your browser settings; some features of the site may not function properly if cookies are disabled.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Choices
You may request to review, update, or delete the personal information you have provided, opt out of non-essential communications, or ask questions about how your information is handled by contacting us using the details below. Requests regarding protected health information are handled under our Notice of Privacy Practices.
9. Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children through the website without appropriate parental or guardian involvement. Services for minors are coordinated through a parent or legal guardian.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Universal Community Services
3908 West 12th Ave, Hialeah, FL 33012
Phone: 305-400-8904
Email: office@universalcommunityservices.com